sample call center resumes

Outsourcing lead generation

There are two ways you can structure the payouts for your call center lead generation campaign. The first is a pay per performance model and the second is pay per hour. Pay per performance ( aka, pay per lead ) means you only pay for the leads that are generated meeting your specific criteria. The call center may ask to run a pilot for two weeks to cover training and to get an idea of how many leads per agent can be generated each day. At this point a price per lead can be calculated and a quota established. Pay per hour is quite simply when you pay per hour per agent that will be dialing on your process. This setup allows for more customization to the script and qualifying filters. Since you are paying per hour you are basically just renting space in their call center so I advise taking a more hands on approach to make sure you are getting your money ' s worth. Call monitoring can be provided as well as remote training to make sure your agents are pitching your product or service appropriately.