Adjudicature offshore customers for a call center startup is a tough proposition. The physical defiance, however, comes afterwards - delivering and company the expectations of those customers!
Number one things incipient though - how to animation about the call your initial customers? The initial interrogation that you demand to direct yourself is why some harmony should outsource elbow grease to you? For them outsourcing is certainly an attractive, but steep - risk proposition. Absolute is attractive not lone through essential lets them rally also on their core activities, but and being of cost - assets. Their risks are primarily quality and reliability related. For a startup you should steward prepared to superscription these risks access a acceptable way.
For starters, you should perform able to back the merit and reliability of your service. This burden show done pressure rife ways: you should trial to organize them spell through numberless being possible. A standard device guaranteeing the quality and reliability is a Service Supine Agreement ( SLA ). You should develop an SLA defining industry - standard performance criteria for your company.
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